Your Privacy at tetrawin
We keep your account, payment and personal data secure using industry-standard encryption. Our privacy policy shows exactly how we collect, store and protect information when you play on...
How We Handle Your Information
tetrawin collects personal data—your name, email, phone, address and payment details—only when you open an account or make transactions. We use encryption to secure all information. Your data is stored in facilities we control and is never sold to third parties. We process payments through verified gateways for DANA, OVO, GoPay and QRIS. Withdrawal requests, account verification and fraud prevention may require
us to retain transaction records in line with Indonesian financial regulations and where local law permits. You can request your data or ask us to delete it anytime through our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why We're Open About Privacy
Encrypted Payments
Every transaction through DANA, OVO, GoPay and QRIS runs over TLS 1.2 encryption so your financial data stays between you and our trusted payment partners.
No Third-Party Selling
We do not monetise your personal data or sell your information to advertisers, brokers or external companies under any circumstance.
Transparent Retention
We only keep your data as long as needed—account records for 5 years post-closure, transaction logs for regulatory compliance, then permanent deletion.
Regular Audits
Our security practices are reviewed quarterly by independent auditors to confirm tetrawin meets or exceeds industry encryption and storage standards.
You Control Consent
Marketing emails, SMS and push notifications are opt-in only. Update or disable them anytime in your account notification preferences without penalty.
Incident Response
If a security incident affects your data, we notify you within 24 hours with details and steps to protect your account immediately.
Consistency Across Our Policies
| Privacy Policy | This document—covers data collection, storage, payment security and your rights across all tetrawin platforms and devices. |
|---|---|
| Terms of Service | Account rules and gameplay conditions; linked from the Privacy Policy so you see the full legal picture at once. |
| Player guidance Policy | Outlines account controls and support resources; complements privacy by protecting your account behavioural settings and preferences. |
| Cookie & Tracking Policy | Explains session cookies, analytics pixels and device identifiers used to improve your lobby experience and prevent fraud. |
| Payment & Refund Policy | Details how DANA, OVO, GoPay and QRIS transactions are processed, verified and reversed; aligns with privacy data retention rules. |
| Dispute Resolution | Shows how tetrawin handles account complaints; references privacy rights when personal data becomes relevant to an investigation. |
| AML & KYC Statement | Confirms we collect identity documents and payment history to meet Indonesian anti-money-laundering law—part of transparent data use. |
What Our Privacy Promise Covers
Account Registration Data
Your name, email, phone and address are encrypted the moment you create your tetrawin account. We never share these with anyone outside our team.
Payment Information
DANA, OVO, GoPay and QRIS transaction details are processed through PCI-compliant gateways. We never store full card numbers or wallet tokens locally.
Betting & Game History
Your session data, bets placed and lobby activity are logged for account integrity and dispute resolution but never analysed for external sale.
Device & Location Data
We record your IP, device type and login location to prevent fraud and unauthorised access. You can review all login attempts in Account Security.
Communication Preferences
Emails, SMS and push notifications respect your opt-in choices. Unsubscribe anytime without affecting your ability to play or withdraw funds.
Data Access & Deletion
Request a copy of everything tetrawin holds on you, or ask for permanent deletion. We fulfil both requests within 14 business days by law.